Prince of Wales Hotel, Waterton National Park. Photo ©2008 Travel Alberta
Some Customer Comments:
Sent: Wednesday, October 26, 2016 4:58 AM
To: Airport Shuttle Express - Calgary Canada
Subject: 19 Oct @ 0730 hrs - RE: Banff and lake Louise tour
Hi Jim, Just wanted to say a huge thank you for the tour David did on the 19th. My parents arrived back yesterday and have said how amazing it was. They were incredibly impressed with David knowledge! Say a big thank you to him from me and my parents. Kind regards
Sent: Thursday, October 06, 2016 10:15 AM
Subject: My Trip Hi Jim
Now I am home in the UK, I just wanted to thank you for enabling my trip and making it the success it was. Brewster Buses were highly efficient and helpful. I needn't have bothered you re. that brief drop off at Deer Lodge- the driver was most accommodating.
Sent: Monday, September 26, 2016 9:34 AM
To: Airport Shuttle Express - Calgary Canada
Subject: 07 Sept 2016 - Airport Shuttle Express - Calgary
Good morning Jim. I did complete a customer satisfaction enquiry, but I wanted to let you know direct that this tour was one of the highlights of our trip. I cannot recommend it enough! Frank, our patient & very knowledgeable driver was excellent, as was his assistant guide, Rebecca. I have already recommended this to friends & acquaintances, & will continue to do so. The food supplied at Emerald Lake was delicious & plentiful & the addition of snacks, candies & water was much appreciated!
Please thank your staff for a wonderful day - even if we did get a wee bit wet - nothing could dampen our experience!
Sent: Friday, August 26, 2016 7:29 PM
Subject: Thank you.
I received the voicemail you left me on Wednesday the 24th, once I arrived in Great Falls and back with a cell connection. Thank you for the great service. The trip was more pleasurable than I was expecting and having the third passenger was definitely a plus. Greg was very nice and helpful as well as a careful driver. Thanks again.
Sent: Tuesday, March 01, 2016 2:00 PM
Subject: RE: 28 Feb 2016 - Airport Shuttle Express - Calgary/RE: Banff Day tour from Calgary
Hi Jim, Just want to let you know that I had a GREAT trip with David on Sunday.
Thanks for organizing, and putting me in touch.
Banff was beautiful, and David was a great guide.I noticed that there are not many reviews on Trip Advisor, so I have added one.Cheers
Sent: Monday, October 26, 2015 9:49 AM
Subject: THANK YOU
Dear Jim, On behalf our Executive Director I would like to express our sincere thanks to you personally and your team for contributing to make our conference in Kananaskis such a great success!Your services were great and we’ll recommend your company to our community when they will be hosting an event in Kananaskis in the future
Sent: Monday, September 21, 2015 10:17 PM
Subject: Re: 21 Sept 2015 - Medicine Wheel - Airport Shuttle Express - Calgary
Greg was better than excellent. We all signed a note to Airport Shuttle Express. A remarkable and memorable day!
THANKS SO MUCH.
Sent: Monday, September 07, 2015 11:36 PM
Subject: 8 Sept 2015 - Airport Shuttle Express - Calgary/Re: Calgary Montana Question
Thank you so much, you have been so amazingly helpful you can count on my Trip Advisor kudos
Sent: Wednesday, August 05, 2015 5:33 PMThanks Joanne!
We haven’t gotten the rain that you’re getting … so I hope YOU’RE surviving them!
I don’t know what we’d do without you guys, so STAY SAFE!!
Sent: Saturday, July 18, 2015 4:39 PM
Jim, Thanks so much for your call today and for the detailed email answering my inquiry.
As I mentioned I wanted to give you and Airport Shuttle Express some glowing comments on Trip Advisor, but a search did not find the company on there.
You are awesome! It's rare to receive such great service, and I hope the company owner is aware of your good service. Thank you so much
Sent: Wednesday, May 13, 2015 3:09 PM
You guys have been great to work with!
Sent: Tuesday, April 28, 2015 2:54 PM
The driver, Dan, was great, prompt and friendly. Thank you for your services.
Sent: Friday, January 16, 2015 7:54 PM
We have all been having a blast! Can't believe we have nearly been here a month.
Sent: Wednesday, January 14, 2015 12:25 PM
Hi Jim! Thank you very much for your phone call last evening to confirm and book the travel arrangements from Calgary to Jasper and return.
We are very pleased with the good service you have given us, keeping us informed with phone calls and emails. That was the last part of our holiday to be booked and paid for, so now we are really looking forward to seeing your lovely country relaxing on the Express bus.
Sent: Tuesday, November 25, 2014 10:36:05 AM
Subject: thank you Hello, I just wanted to say farewell and thank you. It has been a true pleasure working with you to serve our youth. All the best to you in 2015,
Sent: July 21, 2013 1:40 PM
Subject: RE: 10 July 2013 - Party from Scotland - Airport Shuttle Express - Calgary/ Thanks very much for your company's great service on both of our day trips and for returning the cowboy hat. Much appreciated. We hope to be back in Calgary very soon.
Sent: June 22, 2013 4:20 PM
Subject: Re: 24 June 2013 - Re: with the flood Thank you so much for taking the time to add the info for me. That's one thing I love about Calgary, ask and you get an answer or options.
Sent: June 4, 2013 12:35 PM
Subject: Thank you... I wanted to thank you and your team for another great season of transporting our artists to and from the airport. It is really great to know such a professional and flexible transport solution exists to serve our needs.
Sent: November 21, 2012 9:11 AM
Subject: Re: Airport /Airporter Shuttle Express/Calgary Canada- BIG HUGS on this one! Like I said in the beginning ... If anyone can do this ... ASE's AMAZING Team Can! Always a pleasure to work with you 3!!!
Sent: October 2, 2012 10:20 AM
Subject: RE: 27 August 2012 - Airport Shuttle Express - Calgary
SORRY 4 THIS LATE REPLY- JUST WANT 2 THANK U FOR THE ABOVE AND BEYOND SERVICE GIVEN 2 US. IS THERE A SITE U WOULD LIKE US TO SHOW OUR PRAISE OF YOUR SEVICE? WE WOULD LOVE 2 TELL ALL HOW GREAT U ARE.....
Sent: August 17, 2012 9:40 AM
Subject: Thank you Hi Joanne.I just wanted to take a minute to let you know how much we appreciated your service. A very special thank you to you and your staff you have made our travelling much more pleasant. As well thank for the blackberry that was lost in your vehicle it has been received.
Sent: August 9, 2012 1:28 PM
Subject: RE: 26 Sept 2012 - Airport Shuttle Express - Calgary/RE: shuttle info please Dear Jim, First, I want to thank you for responding to my email even though your company couldn't help me. That itself is a big plus on the way you handle your business.Second, a huge thank you for going the extra miles and telling me about the other companies - with websites! - and advice on how the timing could go especially for the customs part. And third and absolutely the best thank you is that I actually got your information from co-worker/ travel agent.. here in my office who used you for her clients... for August 20, 2011. She said you did an outstanding job planning and transferring her clients from the Fairmont Palliser Hotel to the Glacier Park Lodge.We will continue to think of you for Canada transfers and hopefully will be able to send more business your way. Pat yourself on the back! Your time and help, even though you knew it wasn't going to make an immediate booking , is much appreciated and will be remembered.Thank you again,
Sent: June 20, 2012 8:01 PM
Importance: HighHi Jim.. the clients said they really enjoyed the trip from Calgary with you guys!
Sent: June 15, 2012 10:00 AM
Subject: Re: Airport Shuttle Express - Calgary Good Morning Jim,
First, let me say, "Thank You" for providing the buses for our kids!
Sent: May 23, 2012 11:19 AM
Subject: RE: 25 April 2012 - - Airport Shuttle Express - Calgary Thanks Jim! And for the record, the service was great. We wouldn’t hesitate to use you again when the need arises.Thanks,
Sent: May 16, 2012 11:35 PM
Subject: RE: 03 July 2012 - Airport Shuttle Express - Calgary/Re: Great Falls MT to Calgary AB Jim, you are an absolute legend! Thanks so much for your help, it’s hard when you don’t know the area and aren’t there long enough to bugger around.I will discuss the options with my partner tonight and let you know our decision.Kindest regards,
Sent: May 7, 2012 2:36 PM
Subject: RE: 04 May 2012 - Airport Shuttle Express -Calgary/Re: May 4th Thanks for the bus, and thank you for the excellent bus driver, she was great.
Sent: May 4, 2012 1:16 PM
Subject: RE: 03 May 2012 - Airport Shuttle Express - Calgary/RE: May 3rd charter Hi Jim,
I just wanted to pass on a compliment that Laverne was a very courteous and professional driver yesterday. He did a great job! Best regards,
Sent: Thursday, April 12, 2012 12:05 PM
I wanted to thank you for the exceptional service we received with your company. The bus driver was very professional and accommodating for our group. The condition of the bus was in excellent shape. I will use your services again in the future.
Sent: April 5, 2012 11:08 AM
Subject: RE: 29 June 2012 - Airport Shuttle Express - Calgary/RE: Transportation help needed! Dear Mr. Townshend,
Thank you so much for your prompt reply. It’s a lot of information, but it’s all very clear and I’ll do my best to figure it out. Thanks again for taking so much time to answer my questions. Have a great weekend
Sent: April 4, 2012 1:46 PM
Subject: Re: REVISED 03 August 2012 - Airport Shuttle Express - Calgary/RE: Need transportation from GTF on Aug 3 to Glacier Park Thank you for your response.I am duly impressed with your suggestions.
Sent: February 23, 2012 12:13 PM
Subject: RE: 23 Feb 2012 - Airport Shuttle Express - Calgary/Re: transportation from Coutts to Lethbridge Thank you so much for all of this; you've certainly been a blessing. I will definitely be arranging my return trip through your service as well.
Sent: January 14, 2012 1:44 PM
Subject: RE: 10 July 2012 - Airport Shuttle Express - Calgary/Re: Looking for some planning guidance Jim, This is TOTALLY over the top! Thank you so very much for all of this excellent information, insight and advice. I was expecting something like a one or two sentence response that would point us in a good direction.This is like a personal itinerary! Awesome.I need to sit with my wife now and figure out things. I will be back to you.Thank you again very much for taking so much time and putting in so much effort.Take care.
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