Airporter/Airport Shuttle Express - Calgary

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Prince of Wales Hotel, Waterton National Park. Photo ©2008 Travel Alberta

Some Customer Comments:

Sent: Monday, June 26, 2017 2:54 PM
To: air_port@shaw.ca
Subject: 22 -24 June 2017 .Re: Calgary to Banff & Lake Louise Bus Tour
Hello Jim, I want to thank you for what you suggested for my trip at Banff. I have been impressed by the high level quality and service that Brewster offers to customers. Everything went perfectly well. Sincerely,

Sent: Tuesday, April 25, 2017 2:51 PM
Subject: RE: Sept 2017 -/RE: SERVICE BETWEEN WHITEFISH OR KALLISPEL TO CALGARY - ROUND TRIP AND ONE WAY WOW.. thank you for all the info. We greatly appreciate it and will follow-up with your recommendations. Sincerely,

Sent: Thursday, April 13, 2017 2:56 PM
Subject: Your too kind. Your responsiveness and thoroughness is too impressive. This is just what I needed to book my flight from New York for last hurrah on the slopes.

Sent: Wednesday, March 01, 2017 8:06 PM
Subject: Re: 05 July 2017 /RE: Charter Thank you so much for your help and advice.   It is greatly appreciated.   You took a lot of time to put that together.  Thanks again.

Sent: Wednesday, March 01, 2017 10:36 AM
Subject: Re: 10 Aug 2017 /RE: Calgary to whitefish 10th August 2017 Hello Jim, Thank you so much for the invaluable information that you sent me, I can’t thank you enough.

Sent: Wednesday, March 01, 2017 9:46 AM
Subject: Re: 06 Feb. 2017 /RE: Tour for Monday, February 6 Good afternoon, On behalf of the other participants of this tour, I have to say, it was a great experience.  Our tour guide David was very knowledgable and informative.  We had the best day, ever.  Highly recommended!!

Sent: Tuesday, February 21, 2017 11:24 AM
Subject: Thank You My wife and I wish to thank you for your prompt and thorough reply to our request for transportation assistance. We hope that the information you provided to us was already loaded in your computer; if not, we apologize for causing you so much key-boarding. All international relations should be as friendly, timely, and gracious as you have demonstrated. Again, thank you for very helpful information.

Sent: Monday, January 09, 2017 1:50 PM
Subject: Re: 15 Feb 2017/RE: Calgary to Kicking Horse Dear Jim Thank you so much for your very comprehensive reply. If this is the standard of customer service in your country then I think I need to emigrate. I can't thank you enough for your help.I wish you a very happy and long retirement.

Sent: Monday, January 09, 2017 5:13 AM
Subject: Re: 07 Sept 2017 -/RE: Transport National Glacier Park USA to Calgary Thank you for your very swift and incredible helpful reply. Only sorry from our point of view that you are retiring, we guess that you operated a pretty efficient service! All the best for your retirement.

Sent: Monday, November 21, 2016 6:12 AM
Subject: Re: 05 July 2017 Airport Shuttle Express - Calgary/RE: Helena, MT - Kananaskis, AB Jim, Your detailed email is super-helpful.  Thank you so much for taking the time to spell out all the options so clearly for an out-of-towner.You shouldn't retire.  You have too much helpful information to share.Thanks again.

Sent: Wednesday, October 26, 2016 4:58 AM
Subject: 19 Oct @ 0730 hrs - RE: Banff and lake Louise tour Hi Jim, Just wanted to say a huge thank you for the tour David did on the 19th. My parents arrived back yesterday and have said how amazing it was. They were incredibly impressed with David knowledge! Say a big thank you to him from me and my parents. Kind regards

Sent: Thursday, October 06, 2016 10:15 AM
To: jimt@airportshuttleexpress.com
Subject: My Trip Hi Jim Now I am home in the UK, I just wanted to thank you for enabling my trip and making it the success it was. Brewster Buses were highly efficient and helpful. I needn't have bothered you re. that brief drop off at Deer Lodge- the driver was most accommodating.

Sent: Wednesday, October 05, 2016 1:47 PM
To: Airport Shuttle Express - Calgary Canada
Subject: RE: CHANGE Calgary Canada Air Crew Service Jim It has been both an honor and pleasure to have worked with you all! I hope ...realizes they have some big shoes to fill

Sent: Monday, September 26, 2016 9:34 AM
To: Airport Shuttle Express - Calgary Canada
Subject: 07 Sept 2016 - Airport Shuttle Express - Calgary Good morning Jim. I did complete a customer satisfaction enquiry, but I wanted to let you know direct that this tour was one of the highlights of our trip. I cannot recommend it enough! Frank, our patient & very knowledgeable driver was excellent, as was his assistant guide, Rebecca. I have already recommended this to friends & acquaintances, & will continue to do so. The food supplied at Emerald Lake was delicious & plentiful & the addition of snacks, candies & water was much appreciated! Please thank your staff for a wonderful day - even if we did get a wee bit wet - nothing could dampen our experience!

ent: Friday, August 26, 2016 7:29 PM
To: jimt@airportshuttleexpress.com
Subject: Thank you.
I received the voicemail you left me on Wednesday the 24th, once I arrived in Great Falls and back with a cell connection. Thank you for the great service. The trip was more pleasurable than I was expecting and having the third passenger was definitely a plus. Greg was very nice and helpful as well as a careful driver. Thanks again.

Sent: Tuesday, March 01, 2016 2:00 PM
To: jimt@airportshuttleexpress.com
Subject: RE: 28 Feb 2016 - Airport Shuttle Express - Calgary/RE: Banff Day tour from Calgary Hi Jim, Just want to let you know that I had a GREAT trip with David on Sunday. Thanks for organizing, and putting me in touch. Banff was beautiful, and David was a great guide.I noticed that there are not many reviews on Trip Advisor, so I have added one.Cheers

Sent: Monday, October 26, 2015 9:49 AM
To: 'jimt@airportshuttleexpress.com'
Subject: THANK YOU Dear Jim, On behalf our Executive Director I would like to express our sincere thanks to you personally and your team for contributing to make our conference in Kananaskis such a great success!Your services were great and we’ll recommend your company to our community when they will be hosting an event in Kananaskis in the future

Sent: Monday, September 21, 2015 10:17 PM
To: jimt@airportshuttleexpress.com
Subject: Re: 21 Sept 2015 - Medicine Wheel - Airport Shuttle Express - Calgary Greg was better than excellent. We all signed a note to Airport Shuttle Express.  A remarkable and memorable day!
THANKS SO MUCH.

Sent: Monday, September 07, 2015 11:36 PM
Subject: 8 Sept 2015 - Airport Shuttle Express - Calgary/Re: Calgary Montana Question Thank you so much, you have been so amazingly helpful you can count on my Trip Advisor kudos

Sent: Wednesday, August 05, 2015 5:33 PMThanks Joanne!
We haven’t gotten the rain that you’re getting … so I hope YOU’RE  surviving them! I don’t know what we’d do without you guys, so STAY SAFE!!

Sent: Saturday, July 18, 2015 4:39 PM
Jim, Thanks so much for your call today and for the detailed email answering my inquiry As I mentioned I wanted to give you and Airport Shuttle Express some glowing comments on Trip Advisor, but a search did not find the company on there. You are awesome! It's rare to receive such great service, and I hope the company owner is aware of your good service. Thank you so much

Sent: Wednesday, May 13, 2015 3:09 PM
You guys have been great to work with!

Sent: Tuesday, April 28, 2015 2:54 PM
The driver, Dan, was great, prompt and friendly.  Thank you for your services.

Sent: Friday, January 16, 2015 7:54 PM
We have all been having a blast! Can't believe we have nearly been here a month. 

Sent: Wednesday, January 14, 2015 12:25 PM
Hi Jim! Thank you very much for your phone call last evening to confirm and book the travel arrangements from Calgary to Jasper and return. We are very pleased with the good service you have given us, keeping us informed with phone calls and emails. That was the last part of our holiday to be booked and paid for, so now we are really looking forward to seeing your lovely country relaxing on the Express bus.

Sent: Tuesday, November 25, 2014 10:36:05 AM
Subject: thank you Hello, I just wanted to say farewell and thank you. It has been a true pleasure working with you to serve our youth. All the best to you in 2015,

Sent: July 21, 2013 1:40 PM
Subject: RE: 10 July 2013 - Party from Scotland - Airport Shuttle Express - Calgary/ Thanks very much for your company's great service on both of our day trips and for returning the cowboy hat.  Much appreciated. We hope to be back in Calgary very soon.

Sent: June 22, 2013 4:20 PM
Subject: Re: 24 June 2013 - Re: with the flood Thank you so much for taking the time to add the info for me. That's one thing I love about Calgary, ask and you get an answer or options.

Sent: June 4, 2013 12:35 PM
Subject: Thank you... I wanted to thank you and your team for another great season of transporting our artists to and from the airport.  It is really great to know such a professional and flexible transport solution exists to serve our needs.

Sent: November 21, 2012 9:11 AM
Subject: Re: Airport /Airporter Shuttle Express/Calgary Canada- BIG HUGS on this one! Like I said in the beginning ... If anyone can do this ... ASE's AMAZING Team Can! Always a pleasure to work with you 3!!!

Sent: Saturday, November 17, 2012 4:52:17 PM
Subject: RE: 11 Nov 2012 - Airport Shuttle Express - Calgary/RE: Calgary Airport to Red Deer. Just wanted to send a quick “thank you” – very comfortable, quick, courteous service – I’ll definitely use you again as the situation permits.

Sent: October 2, 2012 10:20 AM
Subject: RE: 27 August 2012 - Airport Shuttle Express - Calgary
SORRY 4 THIS LATE REPLY- JUST WANT 2 THANK U FOR THE ABOVE AND BEYOND SERVICE GIVEN 2 US. IS THERE A SITE U WOULD LIKE US TO SHOW OUR PRAISE OF YOUR SEVICE? WE WOULD LOVE 2 TELL ALL HOW GREAT U ARE.....

Sent: August 17, 2012 9:40 AM
Subject: Thank you Hi Joanne.I just wanted to take a minute to let you know how much we appreciated your service. A very special thank you to you and your staff you have made our travelling much more pleasant. As well thank for the blackberry that was lost in your vehicle it has been received.

Sent: August 9, 2012 1:28 PM
Subject: RE: 26 Sept 2012 - Airport Shuttle Express - Calgary/RE: shuttle info please Dear Jim, First, I want to thank you for responding to my email even though your company couldn't help me. That itself is a big plus on the way you handle your business.Second, a huge thank you for going the extra miles and telling me about the other companies - with websites! - and advice on how the timing could go especially for the customs part. And third and absolutely the best thank you is that I actually got your information from co-worker/ travel agent.. here in my office who used you for her clients... for August 20, 2011. She said you did an outstanding job planning and  transferring her clients from the Fairmont Palliser Hotel to the Glacier Park Lodge.We will continue to think of you for Canada transfers and hopefully will be able to send more business your way. Pat yourself on the back! Your time and help, even though you knew it wasn't going to make an immediate booking , is much appreciated and will be remembered.Thank you again,

Sent: June 20, 2012 8:01 PM
Importance: HighHi Jim.. the clients said they really enjoyed the trip from Calgary with you guys!

Sent: June 15, 2012 10:00 AM
Subject: Re: Airport Shuttle Express - Calgary Good Morning Jim,
First, let me say, "Thank You" for providing the buses for our kids!

Sent: May 23, 2012 11:19 AM
Subject: RE: 25 April 2012 - - Airport Shuttle Express - Calgary Thanks Jim! And for the record, the service was great. We wouldn’t hesitate to use you again when the need arises.Thanks,

Sent: May 16, 2012 11:35 PM
Subject: RE: 03 July 2012 - Airport Shuttle Express - Calgary/Re: Great Falls MT to Calgary AB Jim, you are an absolute legend! Thanks so much for your help, it’s hard when you don’t know the area and aren’t there long enough to bugger around.I will discuss the options with my partner tonight and let you know our decision.Kindest regards,

Sent: May 7, 2012 2:36 PM
Subject: RE: 04 May 2012 - Airport Shuttle Express -Calgary/Re: May 4th Thanks for the bus, and thank you for the excellent bus driver, she was great.

Sent: May 4, 2012 1:16 PM
Subject: RE: 03 May 2012 - Airport Shuttle Express - Calgary/RE: May 3rd charter Hi Jim,
I just wanted to pass on a compliment that Laverne was a very courteous and professional driver yesterday. He did a great job! Best regards,

Sent: Thursday, April 12, 2012 12:05 PM
Subject:Hey Ken,
I wanted to thank you for the exceptional service we received with your company. The bus driver was very professional and accommodating for our group. The condition of the bus was in excellent shape. I will use your services again in the future.
Thanks

Sent: April 5, 2012 11:08 AM
Subject: RE: 29 June 2012 - Airport Shuttle Express - Calgary/RE: Transportation help needed! Dear Mr. Townshend,
Thank you so much for your prompt reply. It’s a lot of information, but it’s all very clear and I’ll do my best to figure it out. Thanks again for taking so much time to answer my questions. Have a great weekend

Sent: April 4, 2012 1:46 PM
Subject: Re: REVISED 03 August 2012 - Airport Shuttle Express - Calgary/RE: Need transportation from GTF on Aug 3 to Glacier Park Thank you for your response.I am duly impressed with your suggestions.

Sent: February 23, 2012 12:13 PM
Subject: RE: 23 Feb 2012 - Airport Shuttle Express - Calgary/Re: transportation from Coutts to Lethbridge Thank you so much for all of this; you've certainly been a blessing. I will definitely be arranging my return trip through your service as well.

Sent: January 14, 2012 1:44 PM
Subject: RE: 10 July 2012 - Airport Shuttle Express - Calgary/Re: Looking for some planning guidance Jim, This is TOTALLY over the top! Thank you so very much for all of this excellent information, insight and advice. I was expecting something like a one or two sentence response that would point us in a good direction.This is like a personal itinerary! Awesome.I need to sit with my wife now and figure out things. I will be back to you.Thank you again very much for taking so much time and putting in so much effort.Take care. m

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