Airport Shuttle Express Frequently Asked Questions?
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- Advance Booking
- Airfare Finder
- Airport Check-In
- Baggage Airlines
- Baggage Shuttle
- Banff Service
- Bank Cards
- Bear Watch
- Calgary Attractions
- Canadian Shuttles
- Cancellation Policy
- Cargo Vans
- Car Rentals
- Chat with Us
- Child Car Seat
- Child Car Seat Rentals
- Child Rates
- Commuter Service:
- Convention Service
- Corporate Program
- Credit Cards, Interac
- Customer Care
- Driver's Sign-in
- Email Confirmations
- Employee Shuttles
- Flight Crews
- Flight Crew Discounts
- Foreign Affairs Canada
- Frequent Rider Program
- Fuel Surcharges
- Go AirportShuttle
- Gratuities / Tips
- Hours of Operation
- Jasper Service
- Lake Louise Service
- Lethbridge Service
- Lost & Found
- Location at the Airport
- Meet and Greet Service
- Montana Service
- Motorcoach Operators
- National Park Fees
- Office Location
- On Time
- Porter Baggage Help
- Private Plane Terminals
- Seat Sales
- Senior Rates
- Skycap Luggage Help
- Shuttles in USA airports
- Sightseeing Tours
- Ski Bus from Calgary
- Sport Groups
- Springbank Airport
- Tour Operators
- Travel Insurance
- Translate Goggle
- USA Calgary Airport
- USA Consul-General
- USA Customs
- USA FAA Flight Delays
- USA for Canadians
- USA Citizen to Canada
- Weather/Storm Delays
- Wheel chairs
. Advance Bookings Required! -
Internet Bookings - Please email us for bookings WITHIN CALGARY and local area. For reservations OUTSIDE CALGARY try our "on-line" booking system which will accept internet bookings up to 72 hours prior to your pickup time. You can also email us. Within 72 hours of pickup please give us a phone call. Certain dates can sell out. (top).
Telephone Bookings - Airport Shuttle Express operates on advance bookings. Book early to ensure a pick-up. Telephone: (403) 509-4799 extension 1; Fax (403) 272-4799.
Airport(s) Check-In -
Calgary International Airport (YYC) - The main terminal serves all the major scheduled and large charter airlines. Our driver will meet you in the luggage claim area of your domestic airline. For International Arrivals we meet in the terminal outside the exit from Canada Customs "by the horses". Look for them. The driver will have a sign with the name you have given us. (i.e. Company or individual). (top).Esso Avitat Corporate Terminal, Northern Caribou Airlines Terminal, Shell Piedmont Hawthorne Terminal, Executive Flight Centre/Sunwest Home Aviation Terminal - These terminals are located on the south side of the airport. Please give us your arrival flight information and which terminal for the pickup. For private planes please provide the 'tail" number, if known. (top).
The kennel charge for small dogs or cats is $5.00 extra and $10.00 for a large kennel. The animals must be in a kennel and put in the luggage compartment. Guide / Seeing eye dogs are carried free of charge on the floor next to the client.
Airport Rules - "A person with a dog, that is, any animal that is not a service animal or one that is not flying, that person is to be reminded of the Calgary Airport Authority policy about animals within the Terminal and will be asked to remove the animal from the premises. "
Canada Customs & Immigration -
All Passengers arriving in Canada must clear Canada Customs and Immigration. Budget on 45 minutes for this process. For further details please see Citizenship and Immigration Canada.(top).
Our Shuttle departs the airport approximately 45 minutes (about 30 minutes for domestic clients) after your plane has landed, giving you enough time to clear Canada Customs. If you meet the driver earlier, you depart earlier. If you are delayed by Canada Customs make sure you get a message to the driver waiting at the exit from Canada Customs.(top).
Cargo Vans -
Our vans can be converted to cargo vans to carry luggage or we can obtain different sized equipment depending on your requirements. i.e. Sprinter Cargo Van(s), trucks, or larger. Please email us your requirements. (top).
Car Rentals -
- Car rental firms may offer you a "off airport" pickup saving.
- When you pickup your rent a car at the Calgary Airport the "Concession Recovery Fee" of 15.61% is payable. You can avoid paying this if you are picking up a car at an off airport location! Yes, you still have the "Energy Recovery Fee", "the Goods and Service Tax", "the Air Condition Excise Tax" and "the Customer Facility Charge" before you are introduced to the car rentals different insurance plans!
- Airport Shuttle Express does not rent sedans or vans without one of our drivers.
- United States Bound? If your car company advises you can not rent one-way between Canada and the United States Airport Shuttle Express can take you between the Canadian car rental company and the United States company ! Please "click-here" for trans border Canada/USA Shuttle travel from Calgary or Banff.
Child Car Seats & Booster Seats -
- Children 40 pounds (18KG) and under will require car seat (Alberta Government Regulations) which YOU must provide!
- You may need it at your destination!
- Airport Shuttle Express does NOT provide car seats.
- Children come in different sizes and shapes making it impossible for us provide a car seat for YOUR child's safety.
- YOUR child's' car seat is your responsibility.
- Airport Shuttle Express will not knowingly transport any child under 40 pounds (18KG) without the customer providing a car seat.
Parents MUST bring their own seats and install it in the vans. Failure to provide a child car seat for children under 40 pounds (18KG) and under will result in our refusal to transport.
Booster Seats - Children between 4 to 8 years of age are too small to safely fit a seat belt on its own. Children over 40 lbs (18Kg) are safest in a booster seat until they are 80 lbs (36Kg) OR 8 years of age.
A booster seat raises the child for a safer seat belt fit. This makes the shoulder belt cross over the shoulder and chest, away from the vulnerable neck and face. It also keeps the lap belt safely in place over the hipbones and away from the abdomen. Simply, booster seats allow the seat belt to fit over the strong, bony parts of a child's body.
Seat belts do not properly fit young children. Seat belts are designed for adult bodies. It is suggested you bring a booster seat for your children. For complete details please see www.boosterseats.ca
Child Seat Rentals - “One Tiny Suitcase”, a member of Tourism Calgary, does rent different types of children car seats for airport passengers. They even deliver the car seat to the airport. Please contact them directly at: 403-208-1167 or visit their web page by "clicking-here".
Commuter Service (non airport):
- Greyhound - Throughout Western Canada. Red Deer, Edmonton, Lethbridge, Medicine Hat, Brooks, Drumheller, Nanton.
- Red Arrow - Lethbridge, Calgary, Red Deer, Edmonton, Fort McMurray Note: Red Arrow Calgary Locations are in downtown & NE Calgary.
- Airdrie East - First Bus Canada
- Airdrie - West - First Bus Canada
- Chestermere - First Bus Canada
- Cochrane - Southland Transportation
- Carstairs - First Bus Canada
- Crossfield - First Bus Canada
- Didsbury - First Bus Canada
- High River - High River Shuttle Service
- Okotoks - Southland Transportation
- Strathmore - First Bus Canada
Compliments and Complaints -
We take it seriously any complaints or compliments. Please click here for our "Customer Care" Department. (top).
Currency -All rates quoted are in Canadian Funds and we expect payment in Canadian Funds. Credit Card charges are billed in Canadian Funds. For non Canadian credit card holders your credit card company will bill you in your local currency on the day of the transaction. Please note a billing and a later cancellation can result in credit card charges due to the difference of the buying and the selling of the Canadian Currency.
Airline Baggage Allowance -
- Many airlines have changed their baggage allowance. Do you know the baggage allowance of your airline?
- Some airlines check the weight of your 'hand' luggage and may refuse carriage or charge extra if overweight or oversize. Free baggage allowance may not apply to your airline or could be determined by the price you paid for your airline ticket! Check with your airline if you are unsure.
- BAGGAGE CALCULATOR - Now there is a "baggage calculator" to determine what your "free" baggage allowance is as well as the extra costs for extra bags. This information is updated daily. If you have your flight information and want to know the extra baggage cost: "Click-Here!" or check with your airline.
Shuttle Baggage Allowance -
Airport Shuttle Express charges for excess luggage as the more luggage we carry restricts our ability in picking up additional passengers. Our drivers are restricted on the weight they are allowed to lift. They have the right to ask, at any time, for assistance in lifting your luggage.(top).
Exclusive Use Vans, Private Executive Vans, Sedans and Limousines Our exclusive use vans, private executive vans, and sedans have a 72 advance cancellation notice. You will be billed for the service if you cancel within 72 hour of the service to be preformed. Ask at time of booking about the cancellation charges for limousines, usually 72 hours or more advance cancellation notice is required. (top).
Inside Calgary or Outside Calgary - school bus or motorcoach charter have a 7 day advance cancellation notice or you will be billed for the trip as we are usually unable to resell the service to any other party. There is an even longer cancellation notice during some major events. Please ask for the exact charges when booking. (top).
Cancellation Insurance is available at the time of booking thru your travel agent OR thru the following link. Click-Here for details!
On charter/private bookings there is no additional charge for children. For Ride-share, one child per adult paying passenger is permitted, 11 years of age and under. If the service is within Calgary the child may travel at our child's rate of CAD$7.00. Additional Children, not accompanied by another adult, travels at the extra adult rate. Please check our rate for all adults as well as adults and children. From some of our districts the all adult rate may be the better buy.
Please bring a car seat if your child requires one as we DO NOT transport any child, under the weight of 40 lbs (18KG), without a car seat which you must provide.(top).
Airporter Shuttle Express gives you a confirmation number for all reservations that you book with us. We also will send an "email" confirmation on all airport "ride-share" or "exclusive" charter services when we are given your email address. If you do not get a confirmation number please advise and we will resent it. (top).
You may also reconfirm your reservation by phone. All trans border trips MUST RECONFIRM by phone.
Airport Shuttle Express does not have any corporate travel program at the present time. (top).
Accepted: Airport Shuttle Express accepts most of the major credit cards. American Express, Diners, Discover, JCB, Master card and Visa.
Not Accepted: Drivers do NOT accept Un embossed VISA Cards.(top).
Interact/Bank Cards - Are NOT accepted at the present time. .(top)
Credit Card Guarantee: On some of our services a credit card guarantee may be required. This means we will be billing your credit card for the service if you do not cancel or become a "no-show". Most credit card transactions happen the day before the service although some exceptions may apply. You still have to show the driver the credit card. (top).
Customer Care -
Internet Bookings - When you book through the Internet we will send you a written confirmation about ten minutes after your original booking. In the unlikely event you must cancel, please do it on the Internet, as this will send you a cancellation notice for your records. Within 72 hours of the booked pick-up service, please phone us to cancel.(top).
Remember, Internet bookings require the SAME email address which you used to book the reservation or you will be unable to access the reservation. (top).
Telephone Bookings - Should book by phone ask our reservation agent for an email confirmation. At the present time telephone cancellations do not receive an email cancellation notice. (top).
Airport Shuttle Express Ltd. features air-conditioned, 10 passenger GMC Savannas, Chevy Express and Ford 10 passenger window-vans. These vans are adapted to carry your luggage inside the vehicle.
We also operate 14 passengers van with cargo trailer and older 2500 Series Suburbans/Escalades/SUV for winter rural transfers.
Minibuses and motor coaches of various sizes (19, 21, 29, 47 & 55 Passenger) as well as school buses are available thru our group department.
For pictures of the equipment offered please "click-here"!
Sedans and Limousines are "outsource" to local licensed Limousine companies. Please Email us your requirements.
Airport Shuttle Express does handle flight crews of a number of companies using Calgary International. Email us your requirements.
We do not have a frequent rider program..
Airport Shuttle Express does impose "fuel surcharges" from time to time. Clients already holding reservation are not charged any new fuel surcharges. Clients without reservations are charged the new rates when booking. (top).
Gratuities / Tips - Gratuities or tips are included on most of our van services quotes. If a quote is for a minibus or motorcoach the quote may have "Gratuities / Tips" itemized. If so, this become part of the total cost of the charter.
Our charter/private service operates on a "charter" basis 24 hours a day, 7 days a week, year-round. We no longer offer a Calgary 'ride-share' service partly due to the high cost of picking up clients up at the Calgary Airport. (top).
Please take your items with you! (top).
Airport Shuttle Express is not responsible for anything left in our vehicles.(top).
Our vans are on a rotation into/out of the airport. If you left something onboard the vans are unable to return to the airport until their next rotation ...which is usually after your flight has departed!(top).
In the unlikely event you leave an article we will endeavor to get it back to you...at your expense.
Our driver will meet you at the luggage claim area of your respective domestic airline or in the terminal at the exit from Canada Customs. Make sure you give us your correct flight arrival time and airline! The driver will have a sign with the name you have given us.
When you book an exclusive use van, motor coach or sedan the driver will meets you.
For Domestic Arrivals the Meeting Area is shown in the domestic airline's luggage claim area.
For International Arrivals, Meeting Area "C" in the terminal at the exit from Canada Customs "by the horses". .
Make sure you give us your correct flight arrival time and airline! They will have a sign with the name you have given us.
If you do not have any luggage the driver will still meet you in the areas shown above.(top).
The "exclusive use van " drivers are in uniform and will have a sign with your name. There is no "extra" cost for the meet and greet for "exclusive use van" clients. (top).
Should you require other types of "meet and greet" assistance on either the Arrivals or Departures Level there is a charge. This can be for representing a tour or convention company or special assistance from the van to the airline check-in counter. (top).
Airport Shuttle Express does NOT include National Park User Fees in any rate quote.
Banff National Park and most other Canadian National Parks charges a "user" fee. The user fee helps with the running of the parks. The rate depends on the Park and/or adjoining Parks (i.e. Banff, Yoho, Kootenay, Jasper Parks are adjoining. You pay only one fee). If you drive through a National Park (i.e. Through Banff and Yoho on the way to British Columbia) without stopping, then you are usually not charged the National Park User Fees. The major exception is the drive from Banff to Jasper. You will be charged. If you are a family the maximum cost with annual pass to all parks is CAD136.40; with museums within all parks the cost is CAD165.80.
Groups Service Fee
TO 31 March 2014
Banff National Park Per Person per day $8.30 Jasper National Park Per Person per day $8.30 Mount Revelstoke & Glacier (BC) National Parks Per Person per day $6.80 Pacific Rim National Park Per Person per day $7.50 Yoho National Park Per Person per day $8.30 Waterton Lakes National Park Per Person per day $6.80
A user "day" is until 1600 hrs (4PM) the next or following day.
Youths 6 to 16 years get 50% discount from the adult fare. Children 5 years and under are free. One guide and one driver per bus is complimentary. Except Waterton Park which has no "free" entrances. For Waterton Park a $10.00 van business license will also applies Canadian Goods and Service Tax is included in these fees.
For full information on National Park "user fees" please "Click-Here"!
- Sedans and Limousine Service -
When arriving in Calgary you are met by a uniform driver at the luggage carousel for your respective domestic airline or in the terminal at the exit from Canada Customs (International Flights), helped with your luggage and taken directly to your vehicle for immediate departure to your destination.
In cooperation with Calgary's and Banff's Limousine operators Airport Shuttle Express can arrange for Lincoln TownCar's or Cadillac Sedans. Please advise us of your requirements by email.
Smoking is not permitted in any of our vehicles.(top)..
Exclusive use service means on time at the time stated. (top).
Calgary International has a good number of "Porters" who can be paged by your airline upon arrival in Calgary. They can assist you with your luggage on the arrivals or departures levels as well as in Canada Customs.
For groups, budget on CAD$3.00/bag service charge.(top).
While our best fares are always on the Internet; Airport Shuttle Express does have Internet "seat sales" from time to time.
Internet clients already holding reservations are automatically downgraded to the lower prices for the "seat sale" dates when the "seat sales" are introduced.
Telephone reservations discounts only apply if the "seat sale" is offered to telephone customers.
This airport services private planes and is located west of Calgary. Airport Shuttle Express will pickup and drop clients at Springbank Airport (YBW). We do this on a "charter" or exclusive van basis.(top).
Please email us your requirements including arrival/departure time, terminal name, tail number of the plane, and any additional information which may be required. We will get back to you with the pricing.(top).
For private plane clients flying into Canada using Springbank Airport please check with Canada Customs for clearance.
For accommodations at Spring Bank Airport see Tie Down Guest House.
Van, Minibus and Motorcoach Operators. Airport Shuttle Express operates some trips from the Calgary International Airport and has to pay their "Exit or Pickup Fees"...as do other companies . These fees apply to any pickup or exit from the Calgary International Airport. These fees make it impossible to provide a "ride-share" service within Calgary for the individual traveller....only for groups.Calgary Airport Authority Exit Fees 2010 - 2013
Add 5% Goods and Service Tax.
Exit Fees 2010 2011 2012 2013 Tour Van (1-15 Pass) $23.10 25.47 $26.74 28.08 Minibus (16-25) $35.70 39.36 $41.33 43.39 Motorcoach (26-56) $68.25 75.25 $79.01 82.96
Meet and Greet Service is available from Airport Shuttle Express for arriving or departing clients, whether you use our own equipment, have your own motorcoach or have chartered from someone else. Please email us your requirements.
Calgary Airport Authority Booths - have portable "meet and greet' booths for incoming conventions. The tour operator/convention name can even be added. There are also VIP "private meeting and board rooms", with or without catering. Please email our sales department with your requirements.
Flight Crew (Commercial or Military) transfers are welcome. Please email our sales department
Passenger(s) traveling directly to the United States from Calgary International pass through United States Immigration and Customs in Calgary.(top).
Passengers should check-in early as US Customs closes approximately one half hour prior to your flight departure time. This means you must have cleared United States Customs & Immigration at least one-half hour prior to flight time or you will not be able to board your flight. (This is after you have waited to be check-in by your airline...and BEFORE airport security!) (top).
Please budget at least 1 1/2 hrs prior to your flight time, or earlier (i.e. check with your airline), for airline check-in and US Customs Clearance.
Keep this in mind when ordering a shuttle, especially during any busy holiday period. Ask for an early pickup!(top).
For further details click here on United States Customs & Immigration.
United States Security check-in processing times at US airports and items you can NOT carry with you on the plane please see the US Transportation Security Administration (TSA) Web site.
We do not have any specially equipped vehicles to handle wheelchair bound clients. Clients using wheelchairs can travel with us as long as they can pull themselves up into the van seats.(top).
For wheelchair accessible vehicles please phone Checker/Yellow Taxi at 403-299-9999.
We endeavor to get you to the airport for your flight safely. Weather and the Deerfoot traffic can cause havoc to ground transportation, even as flights are taking off on schedule! Both are out of our control. In the unlikely event we phone, advising an earlier pickup time, be prepared to take our new pickup time.